What is SLCSiteStudio?

SLCSiteStudio manages 5 data types including leads. Helps you organize, track, and share your work in 1 place for teams and solo users.

How is the retainer priced?

Based on the monthly hour allowance you need, the complexity of your systems, and what you are trying to accomplish. Most clients start at 20-50 hours per month. We do not publish a rate card because every partnership looks different. After your first project, we recommend a structure that fits your roadmap and budget.

What is included in the retainer?

Dedicated development hours, priority support with direct Slack access, hosting and infrastructure monitoring, monthly strategy and roadmap calls, proactive improvements (we fix things before they become problems), and shared roadmap ownership. You get a team that knows your system cold, no ramp-up on every call.

How is this different from a support contract?

A support contract is reactive, you submit a ticket, someone responds. A retainer is proactive, we monitor your systems, identify issues before they become outages, suggest improvements, and ship updates continuously. We are not a vendor; we are a team member who happens to know your codebase inside and out.

Do I have to start with a project first?

Not always, but it is the most common path. Most clients start with a fixed-scope project, see how we work, and then move to a retainer after launch. If you already have a system and need ongoing support, we can start with a retainer after an initial audit to understand what we are maintaining.

What happens if I need to pause or cancel?

Retainers are month-to-month with a 30-day notice. You can pause for a month or cancel entirely, you own your code and are never locked in. We make it easy to leave because we would rather you stay because the partnership is valuable, not because exiting is painful.

How fast do you respond to urgent issues?

Retainer clients get priority response, average 1 day for urgent requests, same-day for critical outages. You have direct Slack access to the team, not a ticketing system. If your system goes down, we are already on it before you send the message because we monitor it.

Can I use retainer hours for new features?

Yes. Retainer hours are yours to direct, new features, bug fixes, improvements, integrations, or optimization. We plan the monthly work together in your strategy call so the hours go toward your highest-priority items, not whatever is loudest.

Do you work with multiple retainer clients at once?

Yes, but we limit the number of active retainers so each client gets real attention, not leftover capacity. We would rather have a few deep partnerships than many shallow ones. This is why most of our retainer clients stay for years.

What if I only need a few hours a month?

Retainers start at a meaningful monthly commitment, typically 15-20 hours minimum, because below that, we cannot provide the proactive monitoring and partnership value that makes a retainer worth it. For lighter needs, project-based work or hourly support after the 30-day post-launch window may be a better fit.

Partner Retainer

Your Ongoing
Systems Partner.

We don't just build and leave. We stay, iterate, and keep your systems running.

Most of our clients start with a project and stay for the partnership.

~80%

of our clients become retainer partners after their first project

6-24 mo

average retainer engagement, most stay long-term

1 day

average response time for retainer clients on urgent requests

What's Included

Everything you need to keep
your systems evolving.

Ongoing development hours

Dedicated capacity every month, features, fixes, improvements.

Priority support

Direct Slack access to the team. Issues resolved same day.

Hosting & monitoring

We keep your systems running, watched, and up to date.

Monthly strategy call

Roadmap review, prioritization, and proactive recommendations.

Proactive improvements

We spot things before you do and fix them without being asked.

Shared roadmap ownership

We know your system inside and out, no ramp-up on every call.

Not a vendor. A team member.

We integrate into your operation.

A retainer isn't a support ticket queue. It's a dedicated relationship, we know your codebase, your business goals, and your team. When you need something, we're already up to speed.

We proactively identify issues, suggest improvements, and ship updates before problems become outages. That's the difference between a vendor and a partner.

No ramp-up time on every call

We already know your system inside and out.

Proactive, not reactive

We find issues before they become problems.

Direct access, always

Slack, email, or call, no ticketing system.

Roadmap ownership

We help you decide what to build next and why.

Client Partnership

"We started with a website build, and three years later they're still the team we call when something needs to get built, or fixed."

- Healthcare platform client, 3-year retainer partner

Pricing

Custom based on scope.

Retainers are priced based on the volume of hours needed each month, the complexity of your systems, and what you're trying to accomplish. We don't publish a rate card because every partnership looks different.

After your first project with us, we'll recommend a retainer structure that fits your roadmap and budget. Most clients start at 20-50 hours/month.

What you're investing in:

Dedicated development hours each month
A team that knows your system cold
Proactive monitoring and improvements
Priority response for urgent issues
Monthly strategy and roadmap call
Hosting and infrastructure oversight

FAQ

Partner Retainer FAQ

How retainers work, what's included, and how this differs from a support contract.

An ongoing relationship where we become your embedded systems team. You get dedicated development hours each month, priority support, hosting and monitoring, proactive improvements, and monthly strategy calls. It is not a support ticket queue, it is a partnership where we know your system and your business.

Ready to stop rebuilding from scratch?

Let's talk about what a long-term systems partnership looks like for your business.

Your Ongoing
Systems Partner.

Everything you need to keep
your systems evolving.

We integrate into your operation.

Custom based on scope.

Partner Retainer FAQ

Ready to stop rebuilding from scratch?

Let's Build Something
That Works

We value your privacy

Your OngoingSystems Partner.

Everything you need to keepyour systems evolving.

We integrate into your operation.

Custom based on scope.

Partner Retainer FAQ

Ready to stop rebuilding from scratch?

Let's Build SomethingThat Works

We value your privacy

Your Ongoing
Systems Partner.

Everything you need to keep
your systems evolving.

Let's Build Something
That Works